5/15/2023 0 Comments Magicjack credit card terminal![]() ![]() I was informed by a Chat tech that Serial Numbers A119 are having major issues with dropped calls. I will be contact the authorities about this poor poor service and being sold defective devices. I had to pay $4.57 to mail the first MJ back and drive to the post office 5 miles away from my home. I am sold a defective product and I am stuck with all these issues that are no fault of mine. I even called the 2nd day to ask why the first tech did not call me and he falsified the email notes which I still have to prove he was given my contact number. I called the chat tech line and Billing and they told me they would have a Tier 2 tech call me. So after much effort and frustration it was now time to install the 2nd device in the first ones place and the same thing happened all over again. I purchased 2 new MJs and the first one did not work and I called the tech department and that took hours and hours and the device still did not work after doing all that they instructed. I'm sorry, but this is not acceptable no one should have to wait a month for a refund. Additionally, they have told me to stop calling and wait for an email from "the higher ups" regarding my refund and "don't worry". Unfortunately they can only file a ticket to have someone else look into it. Every rep has acknowledged that they can "see on their end that I do not have the item, that I have refused it as I was told. I called customer service three more times, spoke to 3 different people and have been told "I'm sorry" numerous times. I have since refused the item and waited several days. She again tried to get me to renew my current service, but I wanted to wait till I got a refund. Then, when the company received it, Magic jack would issue a refund. She then said that when the magicjack arrived I could refuse it. ![]() I explained to her that I was not giving away $67.21, I wanted a refund. I was told by the rep that it was to late to stop the order, but I could give it to someone as a gift and she could renew my service with her ( of course having to pay them a second time). I called customer service in hopes of rectifying my mistake. Two days later I got an email saying I needed to renew my service still. I did notice an increase in price, but not my error. ![]() Without realizing I ordered a new magicjack with a new number. Unfortunately, it turned out to be a new service pace. I followed the link on the email to what I thought was the renewal page. In early November I got an email reminding me to renew service. I have spent the last three and a half weeks trying to get a refund for a product I accidentally purchased nearly a month ago. ![]()
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